"Bank currency conversion rate" option doesn't work on checkout

govnakusok
New Community Member

Tried to switch to "Bank currency conversion rate" on checkout. After you click Agree and the click on a conversion rate or on "Conversion rate options".

 

My card and my bank account are in USD. I live in Russia. Goods I was paying for are in USD.

What is the point of sending the transaction in RUB?

 

Total: $35.42

Deducted from PayPal balance: $2.00

Deducted from my bank account: $37.02

Paid total: $39.02

 

This is 10% over my the expectations.

 

No reply from helpdesk for 24h+ hours.

 

Not even a trace of my message in Message Center ("You currently have no messages.").

 

I've shot a video if you're interested in details.

 

PS

Sometimes there's not even an option to switch to conversion rate options screen.

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1 REPLY 1

samsun387
New Community Member

I also had the exact same problem. Despite I chose to use my credit card's currency exchange rate, Paypal still processed the payment using Paypal's exchange rate, which is 5% more or  higher.

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