payments from buyers

[obeirnet1]

How long should I wait for a buyer to pay for his or her purchase before I take any further action? The auction ended yesterday, the buyer only has one transaction in their history, and there has been no response to emails sent to them at all.

[PayPal_Adrian]

obeirnet1 -

Hi there!

This is really a personal preference, but when I sold actively on eBay, I usually allowed my buyers three or four days (depending on what day they won, is it a holiday, etc) before I sent a gentle reminder.  I believe eBay will send them a reminder as well, so keep in mind you may be double pinging them.  It's always a fine line between nudging them into completing the payment versus creating a poor experience, so proceed with diplomacy  

Thanks!

Adrian

[obeirnet1]

Thanks for the reply--the situation I was referring to is solved-my gut feeling was that the buyer was not going to pay for the item and I canceled his transaction after I sent out a second chance offer to the #2 bidder. Turns out the winning bidder (deadbeat) didn't have any money anyway.

[PayPal_Adrian]

obeirnet1 -

That's unfortunate, but it sounds like you found another purchaser.  I'm glad it all worked out for you!

Adrian