VOIDING or REPRINT Shipping Label DOES NOT WORK

Geektracker
New Community Member

I printed a label this morning and then realized the buyer bought 2 of them in separate bids and paid both right away.  I want to void the first label and then create a new one with a conbined weight of both. But the void label link goes to a page (when that works) that does not find the shipping information.  

Yet if I wait longer than 24 hours, I cannot do it.  

 

Does anyone know how long it normally takes for the Paypal Shipping Management screen to recognize the Tracking number so I can work with it?  There is no use offering a 24 hour reprint/void window if it takes longer than that to get the information into the system.

 

Fab

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