Unauthorised credit card payment

[tamara1kt]

There are now three separate payments on my credit card statement to paypal accounts that I did not make. I haven't even used my credit card in a month. I have been trying to work out how to dispute this with Paypal and, after hours of looking, I still have no idea how to do this. It all says contact the seller, but there is no seller, I haven't bought anything!! The payments don't show on my Paypal account, only on my credit card statement. I have cancelled my card but they said I have to talk to Paypal to get my money back... but I can't work out how?!?

[kernowlass]

@tamara1kt

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".



OR have you considered contacting Customer Service via Facebook or Twitter?

You can send them a personal message from their facebook or twitter pages.

It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[tamara1kt]

Okay, thank you! I have actually called them twice but I didn't know you have to just wait or ask for someone. Thanks for your help.