Unable to send/receive funds
KDT
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Posted on
Jun-21-2015
06:24 AM
I have a long-standing verified PayPal acct. I am trying to send a payment of $300 to a friend. The friend is a new user. She says she has verified her account, and I have confirmed she is verified. Tried sending $300 through PayPal app and recdived message "We're Sorry, Payment declined. Recipient cannot receive payments." I tried sending $1 and received same msg. Tried $1 using the payment for services option. Received same msg. Thinking maybe it was a glitch in the app, I signed into my account via browser. Tried sending $1 and received msg "Sorry. This recipient can't accept payments right now." In all instances I have confirmed I am using the proper email address. What's going on?
2 REPLIES 2
kernowlass
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Jun-21-2015
06:56 AM
Is she in the same country as you?
Has she confirmed her email address if not then she can't receive funds?
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KDT
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Jun-21-2015
12:28 PM
Same country. Haven't asked her specifically if she has verified her email, but she's a pretty smart gal, and her account IS verified (isn't email verification required to get to that status?).

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