Temporary Hold "Placed,"

chopperdoe
Member
Member

Contacting, calling, and emailing paypal did NOT help me with my problem. I bought an Ecard online and for some reason it didn't go through and now my money is pending in temporary hold placed. I never had a bank or card linked to my account when I payed for this Ecard and it came straight from my paypal balance. How can I cancel this temporary hold and how long do I have to wait when they're saying "We'll complete this refund as soon as your original payment is processed by the bank." when this has nothing to do with a bank/debit/credit card?

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1 REPLY 1

PayPal_Susie
PayPal Employee
PayPal Employee

Hi chopperdoe,

 

Thank you for contacting the community.

 

I'm sorry to hear about the hold on the funds. To allow us to research the situation and assist you, please reach out to PayPal customer service by phone, email, Twitter, or Facebook.

 

-Susie

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