Refunded money sent to my Visa prepaid card that is non-reloadable..

kaizoku99
Contributor
Contributor

I purchased something from the internet that I wasn't happy with so I issued a refund, It went through but the money was sent to the card that doesn't recieve money. Now I can't get my money unless it goes to my balance. I've emailed PayPal 2 times now and recieving the most unhelpful advice I've ever recieved. They literally just assign a bot to it instead of having an actual person read it. The first time their response was how to add funds and recieve funds. The second one was showing me how to order a freaking Ebay card????? Like what is up with that. All I want is the money that got refunded sent to my PayPal account. I really don't want to call them because I have a busy work schedule and I need this done soon. Thanks.

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3 REPLIES 3

DPCreations
Frequent Advisor
Frequent Advisor

Either you get the money or you choose to not call.  Just choose.

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kaizoku99
Contributor
Contributor

then if i want the money I call the company i got the debit card from and they will transfer it to the card or what?

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DPCreations
Frequent Advisor
Frequent Advisor

Yes, unless it went through PayPal.

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