PAYPAL TOOK RANDOM TRANSACTIONS HELP!!!

johnvarn01
Contributor
Contributor
Paypal took $28 2 times for no reason. It doesn't show up on my summary or activity in my account and because of this i am now -$50 in my bank. I'm very **bleep** please someone tell me how fo fix this.
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7 REPLIES 7

DPCreations
Frequent Advisor
Frequent Advisor

Why do you think PayPal took the money since you indicate no activity in your PayPal account?

Where did you get the idea that PayPal took the money?

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johnvarn01
Contributor
Contributor
Because it says paypal took $28 2 times in my BANK ACCOUNT that's why i am -$50 in my bank now.
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ShiraYuki
Frequent Contributor
Frequent Contributor

is there any one else in your household who have access to the bank account? someone might added your bank account to their account and purchased something and since your bank does not have enough funds the first try, paypal made representment and tried again 3 days after. paypal will not use your bank account for no reason, billing agreement can also be the reason.

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DPCreations
Frequent Advisor
Frequent Advisor

So, your bank acocunt says PayPal took the money but there is no record in your PayPal account, is that correct?

If in your bank account, why do you think PayPal initiated the transaction?

 

 

 

What are the EXACT words in the account where you see the record?

 

If you want help, you will need to provide DETAILS.

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johnvarn01
Contributor
Contributor
it says for transaction #1 Non-sufficient funds for $9.99 AI|PAYPALSI77 PAYPAL INST XFER and took out $28 transaction #2 says Non-sufficient funds for $9.99 AI|PAYPALSI77 PAYPAL RETRY PYMT i don't even have a spotify??
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ShiraYuki
Frequent Contributor
Frequent Contributor

check your preapproved payments > profile (gear icon) > payments > preapproved payments .

make sure there really is no billing agreements or monthly recurring charge to your account.

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DPCreations
Frequent Advisor
Frequent Advisor

First, PayPal did not take your money; your bank did.

You have a subscription charge set up for $9.99 with PayPal.  Since you didn't have the money in your PayPal account, PayPal goes to your bank for the money, but your bank account doesn't money either, so the BANK chareges $28 for non-sufficient funds.  Automated subscritpion payments will re-retry a second time, so you get another $28 fee for NSF.

 

Important information:  Make sure your bank account has suprplus for unexpected charged.

Next:  Review all your subscrptions, especially to sites like World WarCraft or iTunes.

 

If would have helped if you had provided details first.  That's where you find what matters

 

All you needed to do was a Google search for AI|PayPalsI77 or PayPalsI77 to find your problem.

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