Money for UPS label sent back to balance

Connak
New Community Member

Hi there, 

 

I recently sold something on eBay and used UPS Ground to have it shipped. I paid for the shipping and it was sent. A few says ago, I noticed that my PayPal balance was way too high. I looked in summary/history part of my PayPal and I could see that my payment for the shipping label was crossed out. 

 

UPS is entered in as UPS*INTERNETSHIPWAYBIL and it reads at the bottom "The temporary authorization was canceled and your payment method wasn't charged."

 

So in a nutshell, the buyer got free shipping and the money was put back on my account. I checked with the buyer and asked if she got her product. She said she did. 

 

This just doesn't seem right. Why did the money come back to me? 

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