Error message at checkout

Antarju1509
New Community Member

Hey,

 

I was trying to buy some stuff with paypal but at the checkout moment, i received this error message saying "Error from gateway: The transaction cannot complete successfully. Instruct the customer to use an alternative payment method" .

 

The weird thing is that I used paypal less than a week ago and nothing wrong...

 

Thanks a lot !

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3 REPLIES 3

cumber84
Contributor
Contributor

Same thing happened to me yesterday! I got an error code and said PayPal could not accept my payment, to contact them if I recieved the message more than once. I've been using PayPal for over a year now and have made 100+ purchases through them, and have never had a problem until now. Please let me know if you find out anything!

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orrn71
Contributor
Contributor

Did you figure out what the problem is?  I am getting the same thing.  Thanks!

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snowshoe
Frequent Advisor
Frequent Advisor

Multiple reasons, for example could be related to how the seller's account is configured or a site in the path is down or unavailable.  There's really no way to tell.

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