Are non Paypal Users secure in their checkout when I send them an invoice?

[Matt83YL]

I have a company and send customers their invoices from Paypal. I tell them that they don't need to be a paypal user in order to pay. That they can just use a card to pay. 

The convenience of this is that I can invoice them for $2,000 and they can pay off the invoice with partial payments in the matter of a couple months while I'm finishing their project. 

A customer recently asked me if they are secure in their payments as a buyer, even if they don't have a paypal account. They had said they saw an unlocked symbol and thought that meant their card info would be stolen. 

Open to your thoughts. Thanks!

[DPCreations]

It's as secure as any web payment.  I would questilon the issues of insecurity and suspect it to be related to the user's service or hardware, not PayPal.  More details would be needed about the specific URL where there were issues and at which specific step in the process it occurred.

On another note, I didn't think it was possbile to split payments for an invoice.  Also, if the invoice isn't for a specific tangible item, you may lose and seller protection in case of a dspute.  You could find more information in PayPal policies.

[Matt83YL]

Thanks. I build guitars, so it's for a tangible item. It takes me a couple of months to build, so I invoice them for the full amount and they can make partial payments until the invoice is paid off. Then I ship the guitar when the invoice is fully paid. 

[DPCreations]

Security is not an issue, but multiple payments can be a serious issue when it comes to claims agains delivery or something elese about the purchase.  You won't be able to to prove delivery for the invoice payments that happen before the final delivery.  You should probably explore that possibility and figure out how to make sure you do the payments correctly; I have no answer for that.

[WipedOut]

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@DPCreations wrote:

Security is not an issue, but multiple payments can be a serious issue when it comes to claims agains delivery or something elese about the purchase.  You won't be able to to prove delivery for the invoice payments that happen before the final delivery.  You should probably explore that possibility and figure out how to make sure you do the payments correctly; I have no answer for that.

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Couldn't agree with DPCreation more on this, you are playing a risky game with the multiple payments coming in for the same item as you can't say an item was delivered ever so many times.  It might cost a little more from you but using an escrow style service such as escrow.com will pay for itself the first time something goes wrong with a buyer.

Take Care

WipedOut

[DPCreations]

@WipedOut

Never thought of an escrow service, but I agree, it would be a good alternative.  Escrow services are used a lot in business transactions where there is a deposit for a future delivery.