Hi Laserhard!
Given the obvious concern this would cause you may have already solved this, however I'll be happy to address this in the event someone else runs into this.
Without looking at your account (which only our customer service would be able to do), what's happening here is most likely you have two different currency balances. As an example, your PayPal account's primary currency is Canadian Dollars. You receive a payment in US Dollars. Because of this you'll see a balance of $0 in CAD, even though you have a balance in USD.
What you'd need to do is either make the currency where the balance is kept your primary currency, or convert it to the primary currency. As all withdrawals would be made in CAD, it would probably be less confusing to keep (or make) CAD your primary and convert a USD balance. This way it will show up in your balance as well as you will avoid multiple conversions back and forth.
To adjust your currencies or convert you would click on the PayPal balance link in your account, then Manage Currencies. I've included some screenshots in case those are needed. 🙂
Once you get to this point, there are a couple of things that you can do. If needed, you would want to open a USD balance (or any other currency for that matter). You would do that by selecting the appropriate currency and hitting Add Currency. Once there are multiple currencies, you can select which is primary, and if you need to convert a currency you would do so by filling out the information on the right.
I hope this helps, but if not please let us know if there are any other questions or concerns!
- Andy
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