Suspicious customer questions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Received a curious email from a potential customer in the Netherlands asking a lot of unusual questions (for our typical customers) such as "What is the name of your credit card processing merchant you run your credit card charges" and "Do you work on the weekends", etc. A few years ago fraud was attempted on our account from the Netherlands and I have been suspicious ever since. These questions don't seem, well, normal. Am I being too overly cautious/suspicious here?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
A follow-up email confirmed today that this is definitely a scam. It was the exact same email we received 2 years ago:
"Hello,
Thanks for your response. We've listed items we're interested and want to know if they're readily available in-stock in the quantities, I want you to reply back with the total cost, plus an Express quote, we also have a reliable shipper that help with pick-ups. Let me know the total quote first, maybe i can direct you to my shipper for a quote. Your utmost reply back with the total quote will be highly appreciated."
They then go on to order large quantities of our most expensive products (8 each this time; 12 each 2 years ago).
The final clue is the shipping address:
...ADDRESS FOR THE SHIPPING QUOTE:....
<removed>
It's a warehouse in Rotterdam.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Can't connect PayPal to Storenvy for billing in About Payments
- Is Pay Pal phone support outsourced? in About Payments
- Transaction pending (even though I did NOT have an account) in About Payments
- Paypal charges card before it is activated in About Payments
- Adding money from Bank to PayPal in About Settings