Hi,
I made a purchase on Microsoft official website using Paypal last November. Since there was defect with the item, I sent the item back and was promised a full refund. However, up until today, more than 7 months later, I haven't received my refund. Well, this is not the problem with Microsoft, since according to the decision of a claim I opened this February, Paypal promised it would credit me with full refund in 24-48 hours. However, despite the clear word written in Paypal's responding email, I didn't receive a single cent in my account. I contacted Paypal countless times since then asking about this and was always told to wait for several days for a response. However, apart from the contact I made in February, I haven't received any response for any of the other contacts I made since then.
I feel like I'm an idiot having to deal with all this **bleep**. Imagine you receive a promise from a person saying he will pay the debt he owed you, but he just messes around and never takes it seriously. AND THIS DOES NOT ONLY HAPPEN ONCE, IT'S FIVE TIMES IN TOTAL. Every time, I tried to be nice with the agent despite being fooled throughout, but that just made the fact I haven't received my refund more absurd.
NOW, I WANT AN ANSWER NOW! I DON'T UNDERSTAND WHY SUCH A SIMPLE CASE, A CASE YOU GUYS ALREADY HAD A SOLUTION BACK IN FEBRURAY, COULD BE DELAYED FOR SUCH A LONG TIME. I feel so desperate since I don't know who I should reach out to. I don't feel it useful anymore to contact customer service anymore, since I could be told to wait for 3-5 days again and end up never receiving a response.
