Upwork Withdrawal Rejection

rmy
Contributor
Contributor
Hello, I keep trying to transfer my funds from my Upwork account to my PayPal but i keep getting rejections left and right, there's no clear answer as to why my withdrawals always get rejected, however i did find a similar topic in here and i tried the suggestions on it, but to no avail. Any help would be greatly appreciated. P.S. I'm using PayPal in Egypt if that matters.
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3 REPLIES 3

sharpiemarker
Esteemed Advisor
Esteemed Advisor

Have you verified your PayPal account?  Check that you are using the correct PayPal email address.  What error messages have you been getting?


Kudos & Solved are greatly appreciated. 🙂
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rmy
Contributor
Contributor

By verifying my PayPal account do you mean verifying my credit card, if so, then yes it is verified. The message i've been getting is not helpful at all It just says Your payment has been rejected We have processed your payment request submitted on 17-Jan-2017. Unfortunately, your payment could not be completed and funds were returned to your Upwork account <removed>(12627532). Amount paid: $**** USD PayPal account: <removed> Payment Upwork Ref ID: 114819582 Returned payment Upwork Ref ID: 114819613

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

What is your currency setting for your account?  Are you set up to receive USD from international accounts? Maybe you need to set your primary currency balance to USD or create a USD currency Balance in your PayPal account.  Is your PayPal account name under the same name as your Upwork account? It is best to contact PayPal customer service to find out exactly why you are getting declined.  We do not have access into your account in the forums and what the problem is, is anyone's guess.

 

See this for more info:

https://support.upwork.com/hc/en-us/articles/211063968-Get-Paid-by-PayPal

 

You can also ask the forums at Upwork:

https://community.upwork.com

 

You can contact PayPal via message center (bell icon) or via Facebook or Twitter.


Kudos & Solved are greatly appreciated. 🙂
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