Product not as described

Kendo74
New Community Member
Posted on
‎Jul-03-2017 04:52 AM
I have a customer that claims product not as described do i wait for them to send the product back before issue of refund?
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3 REPLIES 3

Whac-A-Mole
Frequent Advisor
Frequent Advisor
‎Jul-03-2017 04:54 AM

it is up to you,did buyer open a case?

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Kendo74
New Community Member
‎Jul-03-2017 04:56 AM
Yes buyer opened a case
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Whac-A-Mole
Frequent Advisor
Frequent Advisor
‎Jul-03-2017 05:04 AM

if so,then follow the instructions on how to respond to case

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