IPN is not passing item_name, item_number

[DougAdams]

For several hours on July 14, 2017, IPN did not appear to be passing item_name and item_number to my server. Then they appeared again for a few hours. And today they are not appearing. I have not changed my code in any way.

Is anyone else seeing this?

[pp2017acc]

Check for:

item_name1

item_number1

don't know why but for some reason when item_name is missing the date is passed through item_name1.

PS. to PayPal dev team: Test in production is not the best way to do the things.

[kenyonhill]

I had this issue yesterday. I changed my code to use item_name1 and item_number1 to fix it. Today, PayPal is back to sending item_name and item_number. So, I assume they had some temporary glitch.

[nfrance]

Same thing happening to the site I run, had a user from the 13th and one today (15th) complaining their payment not being shown as completed on the site and after looking into the issue item_number1 was being sent instead of item_number in the IPN response.

item_number1 and above should only be sent for cart transactions (multiple items). All my transactions are single payments and I’ve never implemented cart transactions.

[cartoonsmart]

Having the same issue here too, with two different sites. Looks like Paypal's notifications aren't hitting the backend after orders. Seems to have started earlier today, July 15, 2017.  

[ppblr]

I have the same issue and changed my script to compensate, but overnight I am now seeing that the 'txn_type' field has changed from 'web_accept' to 'cart' on the orders that have this issue. I have never used cart so should not be seeing a 'cart' response.

For some reason PayPal are sending cart responses for none cart orders. I am also still seeing the normal orders come in (web_accept) for some customers, it seems to be random as to which arrives, its around 50/50 at the moment.

I contacted PayPal a couple of days ago but have had no reply yet. I noticed that other posts are appearing with the same issue.

If anyone gets a response from PayPal on this issue then please let everyone else know.

[adalfa]

We have the same issue, we are in contact with paypal for what we supposed was linked to PP-LIVE-7965 since we were expereincing also delay in the ipn

[adalfa]

we were able to escalate the issue; so far it seems they  acknowledging  a bug, but we had no further information

[greeeen]

Yes, we are experiencing the same issue. Payments without Item_number, Item_name, quantity are popping up randomly among the correct ipn messages since 15/07 and this bug is still not fixed as we got it recently as well.

I escallated the issue toward PayPal, no response yet.

As I checked on the web PayPal broke their system badly. Some of us did not get any ipn messages at all. But those looks like got fixed yesterday. Found this link useful as well: http://downdetector.com/status/paypal

[ppblr]

PayPal responded to my open ticket saying they are aware of the issue and are working to fix it.