Got an error when buying in paypal gift still got charged

maribel63
New Community Member

Im hoping I can get a bit of help. I just tried to buy a gift card thru Paypal Gifts. After choosing the one I wanted, doing the phone call security code, I got to the confirm payment screen. After clicking that everything was right, I got a message that there was some issue with processing the payment and to contact support. The problem is that I was still charged by my bank and theres no record on my activity log on Paypal, no email with the code or anything so I have no transaction ID or anything. No idea what to do.

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