CLient says invoice paid, but not reflected in account

dasmarian
Contributor
Contributor

I have recently begun to send invoices via PP. Last week, I sent a client an invoice on Friday, which my client reportedly paid immediately. It is Monday, and my dashboard reflects that the invoice is still unpaid. Is there a clearing time or other issue that could cause this to not show yet, or do I need to contact PP support? Thanks!

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4 REPLIES 4

cottagechic33
Contributor
Contributor

Contact paypal personally- Could be an echeck which takes several days if the person does not have the money in their account  it then comes from their personal checking which is an electronic check

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Whac-A-Mole
Frequent Advisor
Frequent Advisor

if the client paid,you should receive an email from Paypal saying YOU GET CASH,if you did not get one and you cannotf ind the payment in the account ,then you get NOTHING.

Unless,he used wrong email address

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Whac-A-Mole
Frequent Advisor
Frequent Advisor

if he pays your invoice,the email address shoudl be yours.

 

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jousephus
Contributor
Contributor

I had same problem with you, my client paid me but I did not also received the money and when I saw the screenshot that he send and it is PAYPAL INST XFER. What is the meaning of this transaction code? If you paid someone on the invoice and it will appear your name something like these YOUR NAME IAT PAYPAL right? And in my case there was no name at all.

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