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Poor Support

New Community Member

Poor Support

Despite expedited code, I was routed to regular support line and had to go through several steps to get to person.

 

We are unable to let donors set up recurring donations without establishing a PayPal account.  Customer Support could not enter our URL to display page. Insisted payment without a PayPal account is possible. But  Billling Info page states:

"You need a PayPal account for this purchase." and there is only an option to create a new PayPal account or login to an existing one.

 

 

 

1 REPLY
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Volunteer Advisor

Re: Poor Support

If need to setup a recurring payment for donations and you're using Payments Standard - yes, a PayPal Account is "required".  (It's basically the same process as a subscription.)

 

If you want to totally control the process - then you need Payments Pro.