Payment confirmation email

[nowaytobias]

I have recently been receiving emails from customers requesting notification of when their payments have been received and/ or processed. Is their any way that I can send an automated email to notify a customer when their payment has been received? I was under the impression that there already was such an email.

[snowshoe]

The customers should receive an email notification from PayPal.  Not sure why they are not.  Suggest opening a Support Ticket here.https://ppmts.custhelp.com/app/home

You will need to open an account first, then you can submit your question.

As an option, you can send the customer's emails.  You would need to use PayPal's IPN feature and a bit of programming on your side.  You can find the guide here:  https://www.x.com/sites/default/files/ipnguide.pdf   and more info here:

https://www.x.com/developers/paypal/documentation-tools/ipn/integration-guide/IPNIntro

[ggmcbreen]

I have been using an auto-reply on my email when a transaction notice arrives.  This lets the buyer know that I have received the transaction.  PayPal has suddenly changed how it spoofs the address from the sender (without any notice to the vendor).  My auto-replies are being returned as undeliverable.  My customers don't get any notice that I have received their transaction. 

I sent a question in about this and was told that PayPal wants to protect the email addresses of the buyers.  That's kind of ridiculous because email isn't encrypted and the buyer's email address is in the email anyway.  When I download the transaction notices to Outlook and click reply, the reply goes to the buyer.  Why doesn't my auto-reply work? 

Just to help you understand, in the past if someone typed their email address wrong in PayPal, they wouldn't get the auto-response from me and I would get the undeliverable message letting me know right away that the email address was wrong.  Since I sell digital goods delivered by email this was a big help.  Now everything is bouncing back, my customers are getting nothing and I have double the work trying to sort out problems with email addresses.

PayPal tried this a while back and everyone complained about it.  It was returned to normal then.  Please consider going back to the system that worked before.

Any help would be greatly appreciated.
GiGI