PayPal adds their collections ON MY CHARGE, and I get the ChargeBack for FULL AMOUNT!!

[SanDiegoCasey]

Ok guys,  (Got the chargeback today 7/7/16)

This really boggles my mind how this is an actual acceptable practice at Paypal, and why something like this is not written anywhere in public documents, legal or otherwise showing potential Paypal Sellers that PayPal is going to collect using their name???

To Recap my other post  (below) customer orders from us a product for $75.  We ship it out, all is fine and good, customer contacts us because her paypal bill says we charged Her $163?? We look and the only amount we show anywhere is that we charged her the $75.    I finally get a hold of a PayPal rep and she tells me essentially that it was money that the customer owed them, so they collected it within our charge???? **bleep**

HOW is PAYPALS financial relationships with my customer in ANY WAY related to mine?? They could have charged her first, and then ours, even declined mine, but now they've opened me up to negative press, potential damages and lost earnings and reputation, (cuz customers are so understanding when you say it wasn't your fault... right),

So now, customer is **bleep**, the only charge on her card from her credit card company from Paypal has OUR NAME on it, so who gets the chargeback??? US!   Paypal was good enough to inform me they are investigating, but they've alredy withheld the full amount from OUR ACCOUNT?!?!?!  

So now BEST case scenario I have at least one **bleep** off customer who doesn't trust us and will likely tell... who knows what people and she's got the paperwork to back her story up!!!

On top of that it's more internal work for our Comapny to do to address this BS Chargeback that SHOULDNT HAVE ANYTHIG TO DO WITH US!!!!!

BTW, we shipped the package to the verified address and got a sig with the last name at that address, she claims wasn't her... and doens't want to talk to us at this point...

This is pretty Shady of Paypal if you ask me. 

/t5/About-Business/We-charge-Custy-75-Statement-shows-163-51/m-p/1081987#M22408

[kernowlass]

@SanDiegoCasey

If someone has a negative balance then paypal cannot help themself to that amount from their bank account.

So what they do is when the buyer ''authorises'' a payment from their bank account ie to pay you then paypal can legally add the rest of the ''debt'' to it.

However why would the buyer do a chargeback as they should be able to clearly see that they paid you + the debt that they owed paypal.

Also if its a chargeback rather than a paypal dispute then it should fail when the facts are presented to the card company.

[ShiraYuki]

I doubt the charge for the purchase and payment for the negative balance is under 1 transaction ID. one big parent transaction and multiple sub transaction possible.

[lancelotme]

Based on what the poster said,Paypal is taking advantage of the situation (that the deadbeat buyer finally makes a payment,so piggback by adding Paypal IOU to the charge),and poster is seeing one transaction.

I dont know if a debt collector can do so,usually Paypal would wait for someone to send money to this deadbeat and use the money to fill the deficit balance in his paypal account,but looks like his buyer is not a seller and does not sell anything using this account so no money is coming in.

The amount is too small to retain a debt collector.

[lancelotme]

well,if your buyer pays her bill,this would not happen.

And since she did not,she should not use this Paypal account to send payment.

But now PAYPAL has to explain to her cc issuer why it piggyback its IOU to your invoice,is it legal to do so?

You buyer is probably **bleep** and the way to get even is to file a chargeback.

Dont worry,you should be compensated by Paypal,if there is a charge back fee of $20 when you/paypal loses,Paypal should eat it. 

[kernowlass]

@lancelotme

Unfortunately it is legal to do so because when the buyer paid it would show that they were adding the negative balance on to the payment, but i doubt she noticed and by clicking ''submit'' she authorised paypal to clear the neg balance as well.

Sneaky but lawful   

[lancelotme]

BTW, we shipped the package to the verified address and got a sig with the last name at that address, she claims wasn't her... and doens't want to talk to us at this point...

-------------for anything under $750,you dont need signature confirmation .