Sounds like the Tech was a bit sleepy. Agree, you can have multiple shipping methods, it's explained in the Standard User Guide and it's quite clear you can add "additional" methods in your account profile shipping preferences. They also offer various choices from Free Shipping, Pickup and Store Pickup. The problem with the way it works is that the customer has to go thru the checkout process to almost the last page, there they can choose their shipping preference. You can't really test it without entering your CC information or almost completing the checkout process.
If you have added a Store Pickup method and gone thru the complete process and the option was not part of the Drop-Down choices, then we can only guess that something is wrong on PayPal's end or they made a secret change somewhere.
There is a workaround that's used for non-US PayPal Accounts as they don't have the same shipping features and options the US Accounts have. You can provide a shipping method choice for the customer in the item button code. The code needs to be manually created and you need to include the shipping override variables. The use of a script is often included to manage the choices. See the example below for some ideas.
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>
<title>Button Example Code</title>
<!-- START META TAG SECTION -->
<meta charset="utf-8">
<meta http-equiv="Content-Type" content="text/html;charset=utf-8">
<meta http-equiv="Content-Language" content="en">
<!-- END META TAG SECTION -->
<!-- Start of Script -->
<SCRIPT language=javascript>
function CalculateOrder(form)
{
if (form.os1.value == "UPS Ground - $8.00")
{
form.shipping.value = "8.00";
}
if (form.os1.value == "UPS 2 Day - $20.00")
{
form.shipping.value = "20.00";
}
if (form.os1.value == "UPS Overnight - $30.00")
{
form.shipping.value = "30.00";
}
if (form.os1.value == "USPS Priority Mail - $8.25")
{
form.shipping.value = "8.25";
}
if (form.os1.value == "Store Pick Up - No Charge")
{
form.shipping.value = "0.00";
}
}
</SCRIPT>
<!-- End of Script -->
</head>
<body>
<!-- START SAMPLE CODE SECTION -->
<!-- PARAGRAPH 1 -->
Shipping & Delivery Examples
<br><br>
Add to Cart - Script & Combination Dropdown Price & <br>Local Shipping Selection Services.
<br><br>
Gold Widget
<br><br>
<!-- Start of Add to Cart Form -->
<!-- Note: target="paypal" was replaced with target="_self" -->
<!-- Note: shopping_url also added to code -->
<!-- These two changes allow better functionality with IE and Firefox -->
<form target="_self" action="https://www.paypal.com/cgi-bin/webscr" method="post">
<!-- If using a Business or Company Logo Graphic, include the "cpp_header_image" variable. -->
<input type="hidden" name="cpp_header_image" value="https://www.yourwebsite.com/logo.jpg">
<!-- Replace "business" value with your PayPal Email Address or your Merchant Account ID -->
<input type="hidden" name="business" value="your email address">
<input type="hidden" name="cmd" value="_cart">
<input type="hidden" name="add" value="1">
<input type="hidden" name="item_name" value="Gold Widget">
<!-- Replace value with the web page you want the customer to return to -->
<input type="hidden" name="shopping_url" value="http://www.yourwebsite.com/Shipping_Delivery_08.html">
<!-- Replace value with the web page you want the customer to return to after a successful transaction -->
<input type="hidden" name="return" value="http://www.yourwebsite.com/ThankYou.html">
<!-- Replace value with the web page you want the customer to return to after item cancellation -->
<input type="hidden" name="cancel_return" value="http://www.yourwebsite.com/Cancel.html">
<input type="hidden" name="currency_code" value="USD">
<input type="hidden" name="shipping">
<input type="hidden" name="lc" value="US">
<input type="hidden" name="button_subtype" value="products">
<input type="hidden" name="no_note" value="0">
<input type="hidden" name="cn" value="Add special instructions to the seller:">
<input type="hidden" name="bn" value="PP-ShopCartBF:btn_cart_LG.gif:NonHosted">
<!-- -->
<input type="hidden" name="on0" value="Size">Please Select Size:
<SELECT name="os0">
<OPTION value="Small" selected>Small - $50.00</OPTION>
<OPTION value="Medium">Medium - $75.00</OPTION>
<OPTION value="Large">Large - $100.00</OPTION>
</SELECT>
<!-- -->
<!-- option_index value=0 is associated with variable on0 -->
<!-- option_index value=1 is associated with variable on1 -->
<input type="hidden" name="option_index" value="0">
<!-- -->
<input type="hidden" name="option_select0" value="Small">
<input type="hidden" name="option_amount0" value="50.00">
<input type="hidden" name="option_item_number0" value="1001-S">
<!-- -->
<input type="hidden" name="option_select1" value="Medium">
<input type="hidden" name="option_amount1" value="75.00">
<input type="hidden" name="option_item_number1" value="1001-M">
<!-- -->
<input type="hidden" name="option_select2" value="Large">
<input type="hidden" name="option_amount2" value="100.00">
<input type="hidden" name="option_item_number2" value="1001-L">
<!-- -->
<br><br>
<input type="hidden" name="on1" value="Shipping">Please Choose your Shipping Option:
<SELECT name="os1">
<OPTION value="UPS Ground - $8.00" selected>UPS Ground - $8.00</OPTION>
<OPTION value="UPS 2 Day - $20.00">UPS 2 Day - $20.00</OPTION>
<OPTION value="UPS Overnight - $30.00">UPS Overnight - $30.00</OPTION>
<OPTION value="USPS Priority Mail - $8.25">USPS Priority Mail - $8.25</OPTION>
<OPTION value="Store Pick Up - No Charge">Store Pick Up - No Charge</OPTION>
</SELECT>
<br><br>
<INPUT onclick=CalculateOrder(this.form) type="image" alt="Make payments with PayPal - it's fast, free and secure!"
src="https://www.paypalobjects.com/en_US/i/btn/btn_cart_LG.gif" border=0 name="submit">
<img alt="" border="0" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="1" height="1">
</form>
<!-- End of Form -->
<br>
<!-- Start of View Cart Button Code -->
<form target="_self" action="https://www.paypal.com/cgi-bin/webscr" method="post">
<!-- If using a Business or Company Logo Graphic, include the "cpp_header_image" variable. -->
<input type="hidden" name="cpp_header_image" value="https://www.yourwebsite.com/logo.jpg">
<input type="hidden" name="cmd" value="_cart">
<input type="hidden" name="display" value="1">
<!-- Replace "business" value with your PayPal Email Address or your Merchant Account ID -->
<input type="hidden" name="business" value="your email address">
<!-- Replace value with the web page you want the customer to return to -->
<input type="hidden" name="shopping_url" value="http://www.yourwebsite.com/Shipping_Delivery_08.html">
<input type="image" src="https://www.paypalobjects.com/en_US/i/btn/btn_viewcart_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">
<img alt="" border="0" src="https://www.paypalobjects.com/en_US/i/scr/pixel.gif" width="1" height="1">
</form>
<!-- End of View Cart Button Code -->
<!-- END BUTTON EXAMPLES -->
<!-- END SAMPLE CODE SECTION -->
<br><br><br><br>
<hr align="left" width="50%" noshade>
<br><br>
NOTES:
<br>
In order to test the code, you must replace the "business" value variable with your PayPal Email Address or your Merchant Account ID.
</body>
</html>
Note, that may or may not help your situation but, it is an option and it's the only way non US PayPal Accounts can offer other shipping choices.
Can't really speak for what you're seeing without doing some additional testing, if you have totally tested everything you can do, all you can do is open another Support Ticket and ping them again.
