Purchase total and the actual payment + fees aren't matching, why?

enzotee
Contributor
Contributor

Item price 60€, shipping 7€, purchase total 67€

Fees are 2,63€ why did I only receive 57.31€ instead of 64.37?

Do I need to add shipping information to receive the full amount? There is no information written anywhere in the payment page.

Thank you in advance

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enzotee
Contributor
Contributor

After a couple of days the partner fee is finally visible in PayPal.

The issue then is that it was not visible for whatever reason, maybe it's a bug.

 

Screenshot 2024-03-23 at 11.39.25.png

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7 REPLIES 7

kernowlass
Esteemed Advisor
Esteemed Advisor

@enzotee 


As you haven't added your country to your profile (so we can see when we hover over your username) or said in your post which country you are in so unfortunately its hard for us to advise.
Paypal varies a great deal country to country so you need to tell us where you are on this worldwide community forum.

Also haven't said the country of the buyer.


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enzotee
Contributor
Contributor

Hi, thank you for your answer, I just added the info. I'm from Luxemborug in EU and I'm a private.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@enzotee 

 

Was it an international sale/transaction with the higher fee?


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enzotee
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Contributor

It's EUR to EUR and anyway if fees were higher I should read something different in the details

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kernowlass
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@enzotee 

 

Well euro to euro doesn't mean its not an international transaction does it.

 


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enzotee
Contributor
Contributor

Sorry, yes it's France to Luxembourg.

Anyway here is a screenshot to let you see what I mean.
Checking around I found that there should be an additional line in my invoice called "Partner fees" below the line Fee (https://support.discogs.com/hc/en-us/articles/7485742491789-Understanding-The-Discogs-Selling-Fee), but the Discogs fee for this specific sale is 6.03€ as per their invoice. But if I don't understand why nothing is showing here in Paypal.

enzotee_0-1710533821676.png

 

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Solved

enzotee
Contributor
Contributor

After a couple of days the partner fee is finally visible in PayPal.

The issue then is that it was not visible for whatever reason, maybe it's a bug.

 

Screenshot 2024-03-23 at 11.39.25.png

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