Problem connecting to my paypal account because of identity verification

[blackrock69]

Problem connecting to my paypal account because of identity verification When I want to connect, I have to check my identity by phone number. Unfortunately I no longer have access to this telephone number, either by call or text message. How can I connect to my account?

[kernowlass · Accepted solution]

@blackrock69 

Use the phone guest option if you can't log in and then ask customer services to help you add a new mobile number once you have re-accessed your paypal account.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378

[blackrock69]

thnak you for your reply

but how do I connect like phone guest on paypal?

[kernowlass]

@blackrock69 

Try clicking the link I posted for you and when you get to phone option make sure you are not logged in and hit the guest option. 

[blackrock69]

thank you so much 

i logged in as a guest and as i am in cameroon and my account was created in the united kingdom, i had to call customer service (this cost me a lot of credit internationally about 30 min=$10).

remotely customer service replaced my number with a number that was available to me in order to receive the verification code.

[kernowlass]

@blackrock69 

Be very careful using paypal in another country than your account is registered.

While travelling internationally, PayPal actually doesn't always guarantee the ability to use your account since it's normally considered a bit higher risk than the usual activity in your account history.

Depending on what their security system sees, you may still have limited functionality but it's not uncommon to run into issues while travelling outside your home country.