I ordered hair colour treatment from JIADI CO LTD on beginning of February 2020 and paid on 8 February 2020 via PayPal amount to USD 34.93 with invoice ID c12256033505333.1 but until mid March the order hadn't arrived. I contacted them and raised the problem and SURPRISINGLY they had not sent it yet!!! They promised me to send it and asked me to be patience. Until mid April, my order still hadn't arrived. I contacted them back but, still ,they said I must be patience as, they said, could be of covid pandemic. I filled a complaint via PayPal. The seller, JIADI CO LTD, answer the case and keep me be patience. I asked PayPal to step up and gave me to escalated the case by 15 May 2020. Almost everyday, I sent messages BUT no response from the seller. And in the Friday morning around 11, received an email from PayPal that my case's closed because (PayPal said) I didn't escalate the case but I DID escalate it!!!! Tried to contact PayPal about my case but the system didn't allow me to ask what's the reason PayPal close my case. I just want my money back
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