I placed an order November 14, 2019. Order 3583 for a Dyson Airwrap Styler Complete - $299. On Thursday, November 28, I wrote to support asking where my order is. Email was returned. I filed a dispute with PayPal asking for my money back Today, December 9, I received a letter stating I lost my dispute, seller provided a tracking number. I went to UPS.com and saw that the package was delivered to "City and State". I called UPS to file a claim since I didn’t receive package. UPS stated that the package was delivered BUT the address WASN’T my address. UPS stated they couldn’t provide the full shipping address because of “privacy issues”. PayPal Customer Service informs me that my information regarding the wrong address isn’t enough, I need a letter from UPS. I explained UPS will not give me the information because of “privacy issues”. Employee #1670006 informed that I needed to waste more of my time by driving to a UPS facility to request the information in person, the same information I’ve already been told they won't provide. I suggested that PayPal contact the seller for the “complete” shipping address and was told a “third party” is used to verify if a tracking number is legitimate or not. The problem is the third-party information only provides the City and State, not the COMPLETE address. If the shipper has a typo in the address, the package shows as delivered. The phone call ended with employee #1670006 saying that if I can’t produce an unobtainable letter from UPS, I don’t get my money back. There are so many things wrong here. The first one being – why isn’t she shipper required to furnish a “complete shipping address”? Why is it MY responsibility to waste more time running to the UPS office for a letter UPS said CANNOT be provided. I'm not willing to accept this and plan to fight the dispute. Does anybody know how to get a letter from UPS showing the complete shipping address?
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