Hi Kernowlass, thank you for your suggestions. Unfortunately, I did not use a credit card as I do not have one. I have already spoken to PayPal customer service both online and on the phone several times, appealed the claim rejection, case was sent to back-end team twice. Nothing works. Their final suggestion was to fill out a claim form with Royal Mail to ask them to investigate if and why the parcel has not been delivered. There is no way you can track the progress of your claim with RM, it's a dead end and it's been more than 2 months. I've come to the conclusion the system is meant to make you waste time and give up in frustration which I won't since I followed all instructions in good faith.
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