All I can say is Wow!
I purchased an item on November 12th. The seller never contacted me (Multiple e-mails sent and documented) and the item was never delivered. I opened a dispute with PayPal on the 15th. They sent email to the seller and they responded with a tracking number on the 26th. PayPal closed the case in the sellers favor since the tracking number showed it was delivered to my town. Since I never received anything, I followed the tracking and got in touch with UPS. They provided me with proof that the item was delivered to a different name and address than what was on the invoice. I called PayPal and sent the documentation (invoice and UPS information) and they reopened the case. Within less than a day, it was denied again.
The call to PayPal and reopening of the case along with denial cycle has reoccurred every day since. I find it odd that if the merchandise was not delivered and proof of that was provided that PayPal would resolve in the sellers favor. The last call, today, suggested that I contact my credit card to resolve. (Done) That said what kind of resolution and buyer protection is that? I also know the weight of the merchandise that should have been sent and the UPS tracking was WELL under that weight, thus proving to me that it was fraudulent and certainly not my purchase.
Its sad that I have had to use much of my time to conclude that the buyer protection and claim resolution is so poor.
Wish I had a way to appeal further. Sign me...out $349
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