Hello! One of my buyer purchased our product Sep. 2nd and some day in Oct. she claimed to her bank that the transaction was unauthorized. Paypal emailed me Oct 26th whether there could be any proof for that transaction. However I did not noticed at that time. And I have nothing but Paypal records. On Nov. 5th Paypal emailed another and says that dispute is going on and have to wait. Today finally get a email that customer's bank decided that they canceled that transaction and Paypal no longer have any action but refund. As I checked our this customer's transaction, she called our customer support Oct. 31st and ordered tires of the robot. She explains that her dog breaks tire. She did not returned our product and even though having new tires and enjoying. Is there any way of reopen a claim with a new evidence that she purchase our accessory? Is there any way of preventing this kind of freud? Thanks.
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