I have been victim of a fraud, and I am the seller, which is very, very frustating, I am PayPal Advantage member, but I dont see any "advantage here", this is what happened. 1) A regular customer contact me and ask for a phone 2) Everything was a expected, payment done, shipping done, delivered confirmed, everything as usual 3) Yesterday, 29 days later AFTER phone delivered, I receive a chargeback case, reason 1, (which by the way, I dont know that the "1" means) 4) I contact buyer, he replies mocking about the situation. However, I understand that I can not use an email as a solid proof, but I tell you here I am telling the truth, I have provided paypal, with all the information I have, but this is very frustating.
Its very clear that customer wants a free cellphone, as a Seller this is a loose-loose situation, the customer has nothing to loose, if he gets his money, cellphone for free, if he does not, anyway, he got a phone. I dont know what else to do, or who should I contact, as far as I read, a "chargeback" is card bank and not PayPal decission, so!, where is "sellers protection"? Hope somebody could help with some ideas, Thanks in advance.
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