PayPal Community

@Soop2005    Yeah, I get that as well, I just ignore it. The 'location' tends to be where your ISP is based not your real location. It tells me I am in London and I am nearly 300 miles away.  🤣 ... View more

Hi @Soop2005,   Thank you for your post and welcome to our Community Help Forum!   I am sorry about your issue. In general, when this happens, we need to confirm the delivery of the item. I would suggest you wait for the closure of the case. In the alternative, please try contacting customer service by phone by clicking Contact at the bottom of the PayPal website and then Call us, or reach out via private message through Facebook or send a direct message through Twitter.   Regarding the shipping cost, you may be eligible under our 'Return Shipping Program'. Please, find more information here.    I hope this helps.   Cristina ... View more