Noooope. Not true. I’m the one who is actually experiencing it here. Her advise is NOT applicable. Maybe before, yes. But definitely something might have changed! And why will they send me an email telling me to check my Message Center to view their response? They should have just simply responded right there and then without those generic messages. And to think I’ve sent them 3 emails already. All of their responses were the same - CHECK THE MESSAGE CENTER.
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