PayPal Community

I need PayPal to "Release the funds" on a transaction that didn't go through. PayPal has limited personnel because of Covid-19, so apparently I can message PayPal. I did. I sent the "virtual assistant" everything it asked — receipt date, amount, location, everything. It replied saying "When we respond, we’ll send you a notification with a link to the Message Center where you can reply" and that it's going to take "a few hours."    Send me a notification where? - The PayPal app? - The website? - An email? - A text message? - A phone call? Or does it want me to sit in front of the computer for "a few hours" with the "virtual assistant?"    Nothing makes sense again. Is PayPal user-unfriendly because of security? Or is it just the way it is for their customers?   ... View more

Why does the PayPal website have to be merely impossible to use? Instructions found online, even from just 2017, are no longer valid because the PayPal website has changed. Sorry, but the PayPal website sucks! Even trying to use this message board was a problem. Apparently, James1777 is used. Oops! Never mind, two seconds later, it says I can use it.    The worst website that I know. FYI: "Summary" and "Activity" mean (and do) the same thing. Do you really not know this? And "Money" and "PayPal" kind of mean the same thing as well. I don't think you're going to go to PayPal website and look for the "buy a hamburger" button.   Terrible! ... View more