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since ‎Oct-25-2019
Country: Kenya
Type: Business
oaksncorks
oaksncorks Contributor
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To PayPal: you're wasting your money on your suppo...

by oaksncorks Contributor in Suggestions for PayPal
‎Jul-30-2021 08:38 AM
‎Jul-30-2021 08:38 AM
I get it. You're a big company, you're dealing with risky transactions and you have a lot of users. So you have a lot of support queries.   So you need to have automatic replies and pre-fabricated answer messages for the many recurring questions.   However, when an issue is isolated and specific, and is not explained by any of your pre-fabricated answer messages, you're supposed to escalate to a team who can answer it instead of having them select yet another pre-fabricated answer that completely fails to answer the message.   Even if you do get somewhere in the conversation because the agent was nice enough to think a bit more about your question, you'll find yourself starting all over again when giving more information to this particular agent because it'll be another agent that is now taking up the conversation and they do not ever check the whole conversation, but just the last answer. To which again you get an answer that is not an answer at all.   Just think about how many hours of support you are wasting away because your customers needing to reply and repeat the question again? All because you don't know how to offer support.   You have so many feedback loops built in your platform, but no feedback built in your support. Are you scared you might not like the result?  ... View more

Re: Paypal Error : "Things don't appear to be work...

by oaksncorks Contributor in PayPal Payments Standard
‎Sep-10-2020 03:27 AM
‎Sep-10-2020 03:27 AM
Fixed by PayPal support! Copying solution here for everyone:   Upon checking your issue, which is caused by your account setting. By default, you accept payments from encrypted and unencrypted buttons. For additional security, you can prevent buyers from sending payments to you through unencrypted buttons.   After you change this setting, we reject payments from your buyers who click an unencrypted button. This is why your buyers cannot make payment on your website.   So please kindly follow below steps to accept all payments to your account:   1.Log in to your PayPal account. 2. Click the [Account Setting] beside "Log Out". 3. Click Update near 'Website preferences.' 4. Select ‘Off’ next to ‘Block Non-encrypted Website Payment Once you turn off this setting your buyer would be able to pay on your website. ... View more

Re: Paypal Error : "Things don't appear to be work...

by oaksncorks Contributor in PayPal Payments Standard
‎Aug-25-2020 10:01 PM
‎Aug-25-2020 10:01 PM
We have the exact same issue, none of our customers are able to make payment anymore for the past 2-3 weeks. Customer support confirmed our account is completely fine and verified and are stating it's probably technical. We use the default WooCommerce plugin for PayPal.   Please try to checkout with PayPal on our website: <removed> ... View more

Can I set up an alternative email address solely f...

by oaksncorks Contributor in Payments Archives
‎Jul-26-2020 09:07 AM
‎Jul-26-2020 09:07 AM
Hi,   I want our order manager to be receiving payment confirmations so he can confirm the seller protection and whether the payment has actually gone through. Is there a way I can set up an alternative email address just for this purpose?   Regards, Sven ... View more
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