This is not fraud. It is an extra charge that your bank has taken out of your account. If it's not in your paypal account then they cannot help you. There is no way for them to track your bank account charges. It should be your bank that you are calling and complaining too. Banks also list the company name as to which the transaction fee applies to, however this is very misleading as it is not the company that is collecting the extra charge. It is the banks charge and the monies go to the bank. This happened to me as a shop owner who uses paypal. I have received a customer complaint that I charged them twice. After looking at my paypal and bank statements it was clear to me I did not charge twice, only once. Customer submitted a screenshot of two payments; one to Paypal (which was to my store) and another charge listed as IAT Fee with my stores name in the title slot, however it was not a payment to my store however a payment to the bank that the bank automatically charged for the transaction. This transaction was through Paypal and IAT fees already included, however the bank was getting their greedy hand involved with hidden fees for certain transactions. Complain to the bank if it's on your bank statement !
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