Hi @Declanr,
Thank you for your post and welcome to our Community Help Forum! I am sorry about your issue.
Please, can you clarify your issue? Are you referring to a payment received on hold? If yes, you can find more information here.
If you have any specific issue, please try contacting customer service by phone by clicking Contact at the bottom of the PayPal website and then Call us, or reach out by PM on Facebook or DM on Twitter.
I hope this helps.
Cristina
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