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since ‎Aug-07-2019
jback10
jback10 Member
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Re: Anyone else being asked to "Confirm your info"

by jback10 Member in My Account Archives
‎Aug-07-2019 08:33 AM
2 Kudos
‎Aug-07-2019 08:33 AM
2 Kudos
Update- this was actually easy to resolve, but I am still glad I posted in case others come across a similar issue. In short, I think many in this thread received phishing e-mails. My case was different and seems to be just a weird glitch- I don't know what caused the initial issue but I will change my password just in case someone did try to hack in. Shout out to Tyler on PayPal chat for sorting through it all and helping me fix it without any uploads of sensitive documents!   What happened: I logged in yesterday to find a 22 cent negative balance and a message on-screen said to add money to the account, so knowing I had come very close to the zero mark, I assumed I had miscalculated and tried to just add the 22 cents from my linked bank account. Apparently, THAT's what triggered the limitations on my account. In hind sight, this part makes sense. I NEVER move money from my bank to PayPal, so it would seem unusual.   Tyler was able to look through the account and verify it was really me by sending a code to my phone. He could then remove the limitations and of course, I will be changing my password just in case someone else was also trying to move money from my bank (because again, there should NOT have been a negative balance- that in itself is the suspicious part.)   Faith restored in PayPal. 🙂   ... View more

Re: Anyone else being asked to "Confirm your info"

by jback10 Member in My Account Archives
‎Aug-07-2019 08:01 AM
1 Kudo
‎Aug-07-2019 08:01 AM
1 Kudo
Apologies for the additional post but this is important and I left it out: when I ran the math to determine why there was a 22 cent negative balance, it did NOT check out. There should have been 13 cents remaining in the paypal balance account; definitely not negative. It just doesn't seem legitimate on PayPal's side. ... View more

Re: Anyone else being asked to "Confirm your info"

by jback10 Member in My Account Archives
‎Aug-07-2019 07:59 AM
1 Kudo
‎Aug-07-2019 07:59 AM
1 Kudo
Interesting...I rarely have a need for PayPal but work as a consultant for one company that pays me that way. It's a very small amount that's sent only twice a year, so I use it pretty quickly when I get it to avoid forgetting it's even there. I logged in recently because I had returned something I purchased using my PP balance, and it showed a 22 cent negative balance! WTH? Not only was there more than enough in the paypal balance account, but I have my bank account and a credit card linked as well. Paypal's site clearly states that if you do not have enough funds available for a purchase (which I did, but that's not the point), it will use one of your backup methods. No matter what, a negative balance of 22 cents should not be possible.   Furthermore, the statement in my account is that they noted suspicious activity on the bank account that is linked. Ummm...no you didn't. Are you monitoring my personal bank account now? I have a fraud alert on ALL my accounts and believe me, I will know of anything suspicious well before PayPal does. I also double checked the account and the only place with anything fishy going on is here in PayPal.   I have not been asked for my SSN, but they want me to upload a photo ID and a bank statement. Crazy, since they already have my SSN on file from when I first joined many years ago. Being able to load these documents in no way confirms that I am who I say I am. They have no idea what I look like so how will a photo ID help them? Want to video chat? I'll smile and hold up my driver's license for the same 5 seconds a Walmart cashier needs to ID me. You don't need my bank statement; my account is already linked. I can literally remove all the money from my bank account with just my driver's license. That's enough.   I'm fine not using the paypal balance feature anymore. My only concern now is that I had a return and it most likely will be money credited back to that feature, instead of to my bank account. Might just have to let that go.  ... View more
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