Skip to main content

PayPal Community

  • Dashboard
  • Send and Request
  • Wallet
  • Business
  • Help
Log in
  • Welcome
    • Guidelines
    • News and Events
    • Suggestions for PayPal
    • General Discussions
  • PayPal Help Community
    • Managing Account
    • Transactions
    • Wallet
    • Security and Fraud
    • Products & Services
    • Reporting
  • MTS Community
    • PayPal Upgrade Community
    • PayPal Payments Standard
    • REST APIs
    • NVP/SOAP APIs
    • SDKs
    • Sandbox Environment
    • PayPal Reporting
    • Payflow
    • Ideas for MTS
    • Client-side Integration
    • Server-side Integration
  • The Archives
    • PayPal Help Community Archives
      • Managing Account Archives
      • Transactions Archives
      • Wallet Archives
      • Security and Fraud Archives
      • Products & Services Archives
      • Reporting Archives
    • Help Community
      • PayPal Basics Archives
      • Payments Archives
      • My Money Archives
      • My Account Archives
      • Disputes and Limitations Archives
      • Products and Services Archives
      • PayPal Credit Archives
    • Merchant Community
      • Merchant Products
      • Business Tools Archives
      • Reporting Archives
      • Managing Risk and Fraud Archives
    • Help Archives
      • About Business (Archive)
      • About Payments (Archive)
      • About Settings (Archive)
      • About eBay (Archive)
      • About Protections (Archive)
      • About Products (Archive)
    • Social and Your Voice Archives
      • Off Topic (Archive)
      • My Feedback for PayPal (Archive)
    • About PayPal Archives
      • Watercooler (Archive)
      • Tax Information (Archive)
      • Fees (Archive)
      • eBay and PayPal (Archive)
      • Coupons and promotions (Archive)
    • My Account Archives
      • My account settings (Archive)
      • Account limits and verification (Archive)
      • Account balance (Archive)
      • Bank accounts and credit cards (Archive)
    • Payments Archives
      • Sending money (Archive)
      • Receiving money (Archive)
      • Refunds (Archive)
      • Donations and Fundraising (Archive)
    • Disputes and Security Archives
      • Disputes and claims (Archive)
      • Fraud, phishing and spoof (Archive)
    • My Business Archives
      • Merchant services (Archive)
      • Reporting and tracking (Archive)
      • Shipping (Archive)
    • PayPal Products Archives
      • PayPal Debit Mastercard (Archive)
      • PayPal Extras MasterCard (Archive)
      • PayPal Mobile & Other Services (Archive)
      • Student Accounts (Archive)
      • Bill Me Later (Archive)
    • Getting to know PayPal
      • My PayPal account
      • Security and protection
    • Receiving and sending money
      • Buying with PayPal
      • Selling with PayPal
    • PayPal Here UK
      • PayPal Here News and Events
      • PayPal Here Community
      • Chip and Pin Card Reader
      • PayPal Here App

The Community Forum will no longer be available starting June 30, 2025. Please note that the forum is now closed for new posts and responses, but previous posts will remain accessible for review until June, 30 2025. For comprehensive support options, please visit PayPal.com/HelpCenter
Merchant Technical Support: For technical support and related questions, please visit our Technical Support Help Center or Developer Central

If you want to report illegal content under the EU Digital Services Act, please do so here

since ‎Jun-30-2019
Country: United Kingdom
Type: Business
gwenllian
gwenllian Contributor
Contributor
4
Posts
5
Kudos
0
Solutions
Your PayPal Anniversary
Esteemed
Liked
Giving
Ice Breaker
The Return
View all
Latest Contributions by gwenllian
  • Topics gwenllian has Participated In
  • Latest Contributions by gwenllian

Re: Don’t buy from CHICV INTERNATIONAL HOLDING LIM...

by gwenllian Contributor in Security and Fraud Archives
‎Jul-25-2019 11:18 AM
1 Kudo
‎Jul-25-2019 11:18 AM
1 Kudo
It is just a joke. I was sent round and round by PayPal. I’m now ‘consciously uncoupling’. I have no trust in them now. NO ONE would answer my questions, just kept repeating ‘policy’. ... View more

Re: Don’t buy from CHICV INTERNATIONAL HOLDING LIM...

by gwenllian Contributor in Security and Fraud Archives
‎Jul-19-2019 09:39 AM
1 Kudo
‎Jul-19-2019 09:39 AM
1 Kudo
PayPal are now ghosting me.   Just shoddy.     ... View more

Re: CHICV International Holding Limited

by gwenllian Contributor in Disputes and Limitations Archives
‎Jul-17-2019 09:14 AM
2 Kudos
‎Jul-17-2019 09:14 AM
2 Kudos
I have had similar issues re. Chicv Holdings and have asked PayPal the exact same question many of us on this thread have asked i.e. how can PayPal a reputable and responsible company continue to facilitate this abuse of trust? When customers choose PayPal as their transaction partner it is because PayPal presents itself as a 'safe' facilitator.    That does not seem to have been the experience here. Clearly Chicv in all its forms is known to PayPal so why does it continue to allow Chicv to exploit them and its customers?   Given the current intense media interest in online fraud and the facilitation of this by 'big companies' such as Facebook, Instagram and PayPal, it beggars belief that PayPal would continue to align themselves with such sharp practice.   I have asked for my complaint to be escalated to a senior staff member at PayPal or to be given the contact details of someone within PayPay who would be able to answer that question. If I get no joy, I will have to consider taking my concerns to public bodies. ... View more

Re: Don’t buy from CHICV INTERNATIONAL HOLDING LIM...

by gwenllian Contributor in Security and Fraud Archives
‎Jul-14-2019 07:08 AM
1 Kudo
‎Jul-14-2019 07:08 AM
1 Kudo
I am struggling to get PayPal to recognise this as fraud, even though Fraud Action UK says it clearly is. Chicv is currently advertising heavily on Facebook and Instagram in its newest guises of Aroamday and Damensein. This is a clear case of social engineering. They operate these websites in German and there is no mention of their actual location - China - you only discover this when you try to return goods.   I never normally buy through social media ads but I have medical issues that mean I am restricted to a particular German brand of flat, round toe sandals. I saw what I thought were these on Aroamday and bought them.   As soon as I received the confirmation email I saw that the size in my shopping basket (38) was different. In the confirmation email it was now 35. I contacted the company, using their official channels, within minutes of placing the original order and receiving the confirmation email. I fully expected that this would be enough to cancel the order and I was confident that I would receive the 100% refund promised on the website for cancelling within the required 24 hour window. No such luck!   11 days later a package arrived. I refused it but the courier left it on my doorstep and did a runner.   I opened the package, no return slip - just a pair of nasty plastic sandals, not just way too small but also the wrong colour.   I contacted Aroamday again. They refused to issue a refund unless I was prepared to cover the cost of returning the sandals, warned me this would be very expensive (it is!) and offered a 15% refund instead.   I feel that, having cancelled the order in good time, I should not be responsible for the cost of return postage. They (and apparently PayPal) disagree.    It would cost as much as the value of the items purchased to return them and many others have said that returns mysteriously go missing in transit and refunds are rarely if ever made.   I now have a crime number from Action Fraud and have asked PayPal to reopen my claim. I can't say I'm feeling very optimistic. ... View more
Paypal Logo
  • Help
  • Contact Us
  • Security
  • Fees
  • © 1999-2025 PayPal, Inc. All rights reserved.
  • Privacy
  • Legal
  • Cookies
  • Policy Updates

The money in your balance is eligible for pass-through FDIC insurance.

The PayPal Cash Mastercard is issued by The Bancorp Bank pursuant to a license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC.

Powered by Khoros
Welcome to the PayPal Community!