Hi @gkwo -
Thanks for reaching out to the PayPal Community. I can understand having questions on what could have happened and wanting this resolved. We'd want to take a closer look into this. To avoid sharing personal information over a public forum, I would recommend reaching out to our Customer Service support through either Facebook or Twitter. If you don't have a Facebook or Twitter account, you can always go to the bottom of any PayPal page and click "Help" or "Contact."
- Callie
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