I had a terrible experience today with a paypal employee via online chat (Shalini). who basically accused me of lying, mislead me in terms of when I would hear back from an associate (said she could escalate it and I would receive a call shortly). Then, when I asked when, she said "at earliest". When I asked what this meant, she said 24-48 hours! I explained to her that I don't have money to feed myself or my son and the amount was small (under 40 dollars!) and she disregarded my comment. She basically accused me of lying, even after I offered to show her proof that the money did NOT arrive in my account, and didn't even address the other issues, regarding changing my name legally. I know people have bad days and don't like their jobs. However, this unprofessional and rude behavior should never be tolerated by Paypal. I would like to e-mail or contact someone but I have heard that route is usually ignored. Suggestions or advice? Thanks so much.
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