So they gave my account a limit which doesn't let me withdraw or spend money until I send some document to them (ID, linking my credit card and home address). The first 2 is done for now but they doesn't want to accept my home address nor send me a message it's not good. A week already passed and I contacted them via email but all I got is a bot respond which just tried to tell me how to add a new address to my account (yay). What should I do now?
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