PayPal Community

FranzKafka101 · ‎Apr-04-2019

Actually this persisted after repeated attempts by US Customer Service to rectify the situation. I finally was able to locate a document that met the stringent requirements. That still wasn't sufficient. It turns out that it was indeed necessary to finagle the designations of the physical and PO Box. That got the account released to "normal" state. Then when I tried to withdraw the money, there was "Something not right. Please try again later". Calling in to US Customer Support, the prompts led to a dead end where I kept hearing an explanation that didn't apply to the circumstance. No rational explanation, no way to tunnel through to a human being. Email customer support. No response received after 24 hours. I thought about leaving it like that until I could get our local Austin TX TV consumer advocate involved, but I needed some relief. So I refunded the customer, and they're going to pay me another way. Slower, but no Kafka novel. These situations aren't all that unusual. Check out Youtube on this topic.

FranzKafka101 · ‎Apr-01-2019

Thanks for the suggestion, but Paypal wants to verify my business address and won't accept PO Boxes. All my correspondence comes to the PO Box because our rural mailbox is not secure, and I have been instructed to keep a strict separation between personal and business correspondence. I suppose I could change the information on my credit cards to ship to my physical address, then wait for a new bill to show up, but then I'd be compromising my security arrangements. The chief problem here is that no one in Paypal seems to be able to get me past the automated response gates that just ignore the particulars of the situation.

FranzKafka101 · ‎Mar-31-2019

I tried sending a letter on company letterhead explaining the situation as you suggested, and appended the bank statement for the bank account in question. I got this response: "The document you provided is not an acceptable proof of business identity" Bank statements are most definitely an acceptable proof of business identity. So it appears the letter is being kicked out, and probably by a computer or someone who is not reading it.

FranzKafka101 · ‎Mar-30-2019

Thanks for the tip about calling early. I haven't been able to do that previously; I'm the only person in the company and when I stop, everything stops. And I've been on travel all week. However, I have called in four times and so far we're just circling the drain. The folks I've talked to have been nice and tried to help, but nothing they nor I have tried has produced any results. I've asked to escalate the case to get someone more senior to help, but no luck. I just keep getting the same email; the only difference is someone writes in their name at the bottom.

FranzKafka101 · ‎Mar-30-2019

Did this actually work? No one at Customer "Service" has suggested this. It seems too straightforward. The policy is new, suddenly applied, arbitrary, and unnecessarily inflexible. I keep getting robo-responses everytime I appeal for help, the same one every time. None have ever suggested any practical workaround, certainly nothing as simple as what's proposed here. I guess there's nothing to lose, except my sanity

FranzKafka101 · ‎Mar-27-2019

All of a sudden I'm required to prove my business address, which has been on file over a year. However the CIP guidelines require that proof of business address NOT be a PO Box. For security reasons, ALL communication with my company is through the PO Box, not my personal physical address. There are literally no documents that exactly meet the requirements. As a result Paypal refuses to transfer funds from a recent job. Each time the helpful customer service person promises to pass the information through, each time we get a stone cold email back saying "PO Boxes are not acceptable". We're going onto round 4. I was even provided with a email address for the "back office" to attempt to communicate with a human, but that was rejected as well. The instructions in the rejection email are, essentially, just go in your account and provide us the documents we asked for. That don't exist. So what's needed is for a person to intervene and come up with a workaround. It is beyond absurd that no one will work with me to resolve this.

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Re: Verify Business Address; PO Box only

Re: Verify Business Address; PO Box only

Re: P.O. Box id verify

Re: P.O. Box id verify

Re: P.O. Box id verify

Verify Business Address; PO Box only