PayPal send to provide no appeal process when they make an error in settling a dispute. In my exam, Groupon sold me a voucher for a non-existent BUSINESS. They said they would issue a refund and did not. I disputed on PayPal. PayPal found in favor of Groupon. I can't see any response by Groupon and must assume the papal employee didn't read all of the info and proof I provided OR Groupon provided false information to PayPal. Either way, Groupon now refuses to correct their error and PayPal left me on hold for 1.5 hours after my FOURTH call to than trying to reach the dispute department. I've got 5 hours now invested in trying to get my refund. I have screenshots and chat logs with Groupon to support my claims but can't get anywhere with either company. Terrible customer service to say the least. I've filled a complaint with the BBB but there are thousands of complaints against Groupon so that will most likely not prove helpful. The best one? Groupon STILL lists the bogus voucher for sale. Where is the help and protection from exactly this type of predatory fraud PayPal? 😞
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