I ordered a product from 9uppa...it's been a month no package.
I received a response from 9uppa
"We are writing to you regarding your 1 order(s) on Smart Swab Spiral Ear Cleaner (#9UP30668), placed with us on 1/23/2019. We know that you are keen in receiving the product. However with Chinese New Year coming ahead, we are sorry to let you know that there will be a shipping delay. We are trying our best to minimize the delay as much as possible to reduce your trouble, and hope you can understand".
As a mark of apology we would like to offer you a 20% discount to you on your next purchase order with us.
Whenever you place your next order with our company, you can avail this discount on the final bill value.
To ensure that this crisis does not take place on important dates, we have taken all precautionary steps. Once again we apologize to you for all the troubles caused because of us.
Yours Sincerely,
Stella <removed>,
Customer Service Manager,
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