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A reply from izettle customer service team today re the S700 barcode reader not working in the izettle app With regards to your recent complaint, let me inform you that the Socket mobile scanner connectivity issue has been created by Apple's new iOS release, we are aware of it and working out a way to fix it form our side. Yet the scanner work perfectly in all of the the current Socket app but not in izettle? How is this a problem with the apple IOS? We do not integrate Socket Mobile's software within our app, so we are unable to apply their fix at this time. Isn't this rather obvious? We continue to sell the scanners because the issue is only affecting iOS 16.5 and above and not all of our merchants are using this version of the software, as we currently support as low as iOS 14 - which is not affected by this. So, not selling them would exclude many users that are able to use this hardware. So the answer is not to update but when most devices update automatically? Yet you haven't posted an notification not to update? 1/2 the user of an upto date expensive POS  can't use the system now as intended. Our development team is working to fix the issue, and we will release an update as soon as we can. So there's your answer - they have no idea when the issue will be fixed - and it's easier to blame apple when it's the coding of their app that is the issue Make what you will of the replies from Customer service but it would appear they have no idea what they are talking about ... View more

Are you definitely in app mode and not keyboard mode? Yes 100% app mode but the scanner doesn't work in either keyboard or app in izettle Are you using IoS or Android? IOS as the S700 socket only works with IOS (in izettle apparently) - It has previously worked Have you factory reset the scanner? Yes we have reset the scanner - taken it back to factory setting and started again more than once Used 128A coding as suggeasted in your op This issue appear to be the compatablilty with the izettle app. It use to work 100% in izettle which is why we spent £250+ on the scanner Having exactly the same probelm as everyone in the thread. The scanner would appear in the izettle app - it no longer does - the app does not recongnise the scanner but the device does (that must be why it works with the socket apps?) Regardless of how many time you enter the barcode on a product with the S700 or the device on board camera into the izettle app it simply won't store the bar code. It used to work fine when "Available barcode scanner" showed the S700 ... View more

Sorry but it doesn't . Yes the Socket scanner works on Socket app but not with izettle. izettle scanner should show in the izettle app - it use to when it worked! ... View more