I absolutely agree! I've utilized PayPal for all my financial needs since 2015 but this experience leaves a sour taste in my mouth. There's no user support because you cannot dispute it since it's only a pending request. There's a phishing email but you don't get any response. The only comfort and reassurance I received is from the community, but not from the company itself which doesn't make me feel very secure. I don't feel I can depend on them if something goes wrong. I totally feel the same way as you--everytime I log on I see the invoice and it gives me anxiety. There's no way to remove it. No support. I'm actually looking to switch companies because of this experience.
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I've had the invoice request on my account for 4 days now, recieved my paycheck and processed a bunch of transactions. It appears that while it's stressful, the money won't be taken from your account unless you physically click pay on the invoice and confirm it. So rest assured your money won't be taken and try your best to just literally ignore it. I hope this gives you some comfort.
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Thank you so much for the reassurance. I had a full blown panic attack from this situation so I really appreciate your response and knowledge.
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I've seen this situation has happened to numerous people. I received an invoice stating I needed to pay $499.30 I recognized immediately that it was not actually paypal so I immediately logged onto my account in the app and I'm showing a pending transaction for the $499.30 "invoice received - pending" my fear is that the money is actually going to be withdrawn from my account because I get my paychecks direct deposited meaning almost half my paycheck will be gone until I can file a dispute then wait the allotted 30-45 days. I have a very ill husband and I'm the only income I literally cannot afford for this to happen. Has anyone actually had the money taken out or seeing the same pending transaction as I am? It will not let me do anything, I cannot cancel or dispute. Thank you in advance for any kind of help.
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