Where do I even begin with this?
This nightmare started over a week ago, I made the mistake of allowing someone to pay me via PayPal for some digital goods.
I have experienced probably the worst customer journey ever know to a customer and it's still not over.
This is what happened:
- I received a payment for a website I sold
- PayPal held until proof of postage
- I told support I am unable to post a website (I know difficult to understand)
- PayPal said get the buyer to confirm receipt of digital goods
- Buyer confirms receipt of digital goods
- PayPal still hold
- I asked PayPal to release it so I can withdraw
- They let me go through withdrawal
- 3 days later withdrawal refused
- They apologise for technical issue and encourage me to withdraw again
- I attempt withdrawal again
- Withdrawal refused again
- I contact PayPal who apologise again
- Money is on hold again
- I spoke to about 40 PayPal employees
- Every employee promised to help/escalate
- No response after initial contact
So, by this point I'm like: "What's the point? They aren't the only way to receive money so I'll go elsewhere".
I decided to refund the buyer and complete the transaction by bank transfer which the buyer agrees to.
- Still not heard back from PayPal in any capacity
By this point, I am trying my hardest to close my account fully because I don't need to use PayPal as I'm not tied into the Ebay ecosystem in any way.
- PayPal contact buyer by phone to try and get a scoop on our transaction (completely unaware buyer is a close friend and recorded call for me).
Then, after two days trying to get my account closed, as in "Hi PayPal, you messed up, I am never going to use you again can you close my account please?" I receive a generic email saying: "You lost your appeal"... What appeal?
I never appealed anything in any capacity, they asked me for ID, proof of address and proof of sale completion and I sent everything in that they requested in the hope that ticking their boxes might get my account closed faster but...
No!
Now, I got another generic email after the appeal I know nothing about saying they are closing my account saying: "You can't use PayPal anymore" ...
Is this just someone at PayPal being immature and trying to make it difficult for me because I told them I wish to never use PayPal ever again? Like, do they know they messed up so badly that someone at PayPal has done this so they don't have to admit their mistake? Like is it in spite for another lost customer?
I really don't understand why my account is still open, when I requested it be closed, and allows me to login but not use PayPal in any capacity.
I have over £200 in the account, which I told PayPal they can keep if they close my account like I requested in the first place.
Can someone tell me how do I fully clear and close my PayPal account to completely remove it?
Are they keeping my account open and permanently limited because I know a lot of people have moved onto other services after the way PayPal have treated people so this shows up as an open account when they show the numbers to investors?
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