I have purchased a canon flash for $500 and it arrived in time, but I found out that it is fake and does not work properly. I asked Ebay to help me, they sent me to Paypal to open a dispute. I did it and finally seller <removed> answered to me agreeing to ship the item back to China. I sent all the proof and all the receipts about sending the item back to him and to Paypal. When tracking the shipement, <removed> has not picked the item from the post office for a month already. I called post office and they said that the item had not been delivered because the receiver is ignoring the invitation to pick up the item. I guess he does not want to pay the money back to me, so he ignores it. I have called Paypal for 5 times and they are always pretending to be understanding and helping and later I get refusal for refund again. And every time there is no valid reason. First they actually agreed me to ship the item and I paid $62 for it, then Paypal said - provide all the receipts and we will refund the money, I did, then Paypal said they can't track the shipment. How can they not track it if I can? I guided them step by stem and sent screenshots etc. called them up again. And now I got a refusal again. I called again and they said that they can't refund me the money because the item has not been delivered to <removed>. What can I do if <removed> is not picking up the item??? I thought Paypal protects buyers from these kind of people, but no, they don't actually care. They did not even communicate to <removed> to pick up the item from the post and return the money, it is easier for them to do nothing. I have lost all my trust in Paypal. What else can I do?
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