I ordered a Turbo Tax instant download from a merchant and their download wouldn't work. I called Paypal and their agent said she would cancel the purchase. Based on that I purchased a download from another merchant. Paypal never cancelled the purchase and when I disputed the transaction they just dodge the real question and their only answer is give me more information. I have give them every possible bit of information and they still will not address the real question that their agent said she would cancel the transaction and didn't. The merchant will not even respond to me or Paypal and Paypal will still not do anything. Worst Customer Service communication I have seen from any Company.
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